Privacy Policy

VAYA cares about your privacy. We therefore we only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by VAYA. The starting date for the validity of these conditions is 01-08-2020, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us with.

What personal data we collect

We may collect information in connection with:
a) Notification of a service offered through the various platforms offered by us.
b) When you enter your contact information, e-mail address or your mobile phone number on the website.
c) Updating your information on My Account found at
d) If you contact us via email, by phone, our websites or through any of our social media accounts.
e) If you sign up to our newsletter.
f) Your visit to our website, the information we collect includes but does not limit to traffic data, location data, weblogs and other communications data, such as the IP address, type of device, operating system and browser type used for the visit.
g) If you place an order at our website.
h) If you place a review at one or our products.

How we use collected data

VAYA processes personal information mainly for the purposes stated below and for any additional purposes stated at the time of collection:

a) To fulfill orders for services through one of the platforms offered by VAYA.
b) Ensure good customer service, for instance managing your requests, correcting incorrect information or sending information you requested e.g. newsletter;
c) Information about an order of a service is stored and used as the source for offers, discounts, promotions and marketing of both general and targeted nature;
d) In order to manage customer profiles, conduct analyzes and market research;
e) For system administration and for obtaining statistical data about the behavior and patterns of our users, this is mostly done at an aggregated level;
f) To develop, deliver and improve our products and services through analysis of your behavior on our websites and apps.
g) Personal data is also used for analysis in order to develop targeted offers and services
h) To send you information and promotions via SMS, email, app, push or other digital contact channels, such as social media since you have an active customer relationship with us;
i) To be able to contact you via app, SMS, email or post about offers, promotions or services that we believe may be of interest to you. Please note that you may decline this promotion at any time;
j) In order to provide you with relevant recommendations, offers and customized services based on what other people with similar behaviors have been interested in, what kind of service you’ve chosen to use, looked at and shown interest in;
k) To help us develop to be more useful and to enhance your user experience of the platforms offered through us by customizing the display of the services to the device being used;
l) To be able to send important messages as communication about changes in our terms and policies;


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may share information with other companies that process data on our behalf in order to perform our services, for example: shipping, analysis or other services to maintain and apply our terms of use and delivery terms. However, all handling of personal data always ensures high security and confidentiality.


We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than permitted by the legal terms.


If you place an order with us, it is our job to have your package delivered to you. We use the services of Myoarcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with Myparcel. Myparcel only uses this information for the purpose of executing the agreement. In the event that Myparcel engages subcontractors, Myparcel will also make your data available to these parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can at any time refrain from receiving marketing communications from us by emailing our support and “unsubscribe” from the email communications that we send you. You are also always welcome to contact our customer service to help you decline our communication.

Finally, you have the right to receive information about what personal data VAYA have stored about you. In order to this, please contact us via the contact information you find below.

Contact information

VAYA shorts
V van Goghplein 26
7606HP Almelo – Netherlands